Shipping policy

Thank you for visiting and shopping at uk.HuntingDoor.com. Following is our Shipping Policy

Shipment Processing Time

All orders are processed within 24 hours. Orders are shipped and delivered on Sundays and holidays too. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Customized orders may take longer. Please contact us to confirm the delivery time before your order.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Prices

You can find each product’s shipping charge on the product detail page. We have added the actual shipping cost in the product price and you will see that all products are free shipping. The shipping charges will also be calculated and displayed at checkout.

If you need expedited delivery, please contact us at support@HuntingDoor.com. We will calculate the extra shipping cost to pay for expedited delivery.

Delivery Estimates

The default shipping carrier is Postal Service, and you can choose to pay extra cost for expedited shipping like Federal Express (FedEx) or United Parcel Service (UPS). Please contact us to get a quote of expedited shipping cost before placing your order.

The delivery time is 2-12 business days. Items available at the UK warehouse take 2-5 business days to arrive. The 1-piece traditional bows will take 6-10 business days to arrive, and other items will take 7-12 business days to arrive. You can find the delivery time on each product detail page. Please note that the delivery time may be sometimes extended due to unpredictable events.

Please provide your best contact phone number when placing your order, and make sure your phone is reachable when the shipping company contacts you. In case the shipping company could not reach you, you have to contact the shipping company for re-delivery or self-pickup from your local shipping company.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are responsible for customs and taxes applied to your order shipped to United Kingdom if the order value is less than GBP135. You will be responsible for the customs and taxes if the order value exceeds GBP135. You will also be responsible for the customs and taxes if you want the items to be shipped to other countries.

Defective, Damages and Lost

We are liable for any products defective, damaged or lost during shipping. If you received your order damaged, please take some pictures and email us at support@huntingdoor.com including your order number. If the product is defective, we will send you a part replacement, a partial or full refund. If the product is damaged or lost, we will send you a new package for free.

Returns Policy

Our Return Policy and Refund Policy provide detailed information about options and procedures for returning your order.

If you have any question about your shipping, please email us directly at support@HuntingDoor.com.